ORDER PROCESSING:
Please allow [timeframe] to process your order. Expect an email within [timeframe] to let you know your order is on the way!
STORE PICKUP –
Orders can be picked up daily, from 11 am . An email will be sent when your order is ready for pickup.
LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the “continue to shipping” button. Local delivery is available for addresses within of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.
Orders placed before 2pm during store hours will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open. When your order is ready for delivery, you will receive an email with real-time tracking information.
FLAT RATE SHIPPING
Orders are generally shipped within [timeframe] using [your shipping provider i.e. India Post’s delivery standard is 5 – 10 days]. Flat rate shipping fee of [fee] applies to orders shipping to locations outside local region.
DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. For simple flat rate shipping: We offer $10 flat rate shipping to specified. You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders over $75). For multiple shipping options, you can list carrier options, prices, and delivery times in a table.
INTERNATIONAL SHIPPING:
We offer international shipping to all countries:. If you’re using calculated shipping rates: Shipping charges for your order will be calculated and email you once requested thru email [email protected]
If you offer multiple international shipping options,
- AIR Shipment will be 10-12 days after confirmation in PO.
- Sea Shipment will be 30-25 days after confirmation in PO.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. ALNADIM EXIM is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS,, RETURNS AND EXCHANGES
We do not accept returns up to 2 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at [email protected].